Customer Care
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Welcome to Beachcomber Hot Tubs!

Let our trained specialists help

Whether it’s a question about installing your hot tub or an inquiry about a particular part, our Beachcomber Care Customer Service representatives are always on hand to help!

Our Beachcomber Care staff will help you take care of any technical issues with your hot tub and respond to suggestions and feedback regarding our service. They will provide you with technical specs for all of our hot tubs and help you order the supplies that you need.

You’ll always be able to reach us when you need it. Just call us anytime Monday to Friday 8 am to 5 pm at 1-866-594-0134 if you have a question or email us any time at estore@beachcomberhottubs.comWe’re here to serve you.

 

Experienced and trained Beachcomber technicians can help with:

 

  • Electrical hook up instructions
  • Wet start instructions
  • Pre-delivery checklist 
  • Troubleshooting pump, motor and control issues
  • Replacement part location and ordering
  • Water care testing & advice

 

Beachcomber is proud to have our Care team available for you to contact with any problems you face.

 

Questions on owning A Beachcomber

Over the years we have received many questions from hot tub buyers and owners. Here are answers to the most common questions we have been asked over the years. 

Q: 

 

How often do I need to add chemicals to my hot tub?

A:

 

One of the great services that the retail Beachcomber store offers is computer water analysis. They can quickly and accurately test a sample of your water. They can give you a simple ‘recipe’ sheet on what to add to ensure clear, clean water. Depending on the water care system you are running, follow the directions on the labels. Beachcomber Water Care offers a number of different systems, including the Care Free system. Care Free is an easy to use, once a week program with shocking as needed depending on usage. Always follow the directions on our water care product labels, they are governed and carefully worded to give you the correct information on usage. 

 

 

 

Q:

 

How do I take my FlexJets out? 

A:

 

Beachcomber’s FlexJet system lets you mix and match different massage inserts. This gives you more control over the therapy you want. They are easy to remove and replace; simply take hold of the outer FlexJet ring and twist counter clockwise. You will feel the thread unseat, and gently twist and pull out. It’s a lot like twisting out a light bulb. Then twist back in to another FlexJet of the same size. Each FlexJet has from one to seven different jets within the FlexJet ‘massage insert’, allowing you to create the number of jet streams that you want. 

 

 

 

Q:

 

Can I get other options for my Beachcomber? 

A:

 

Beachcomber offers a line of accessories that you can get to enhance your hot tub experience. Plus, you can upgrade certain options that can be added to your existing hot tub. All Beachcomber Hybrid3 Hot Tubs are pre-plumbed for the ClearTech UVC water care system option. When ordering a Beachcomber Hot Tub as a LEEP Portable be sure to order Beachcomber's ClearTech UVC Water Care Ready option. 

* requires the Hush Pump option. 

 

 

 

Q:

 

Can I trade in my Beachcomber Hot Tub? 

A:

 

Most Beachcomber stores have a trade in program that allows you to upgrade your hot tub. No matter when you purchase your hot tub, you can rest assured that you get the very latest technology built right in. But things to change and evolve, and if you want to trade up to a new Beachcomber, your local store will calculate a usage value for your hot tub based on its age and condition, and work with you to arrange a fair price and switch. Don’t underestimate your older Beachcomber hot tub - it has value on the pre-owned market, just as a used automobile. You can trade up to the newest features and technology.

 

 

 

Q:

 

Who can help me if my local store is not there? 

A:

 

Since 1978, Beachcomber Hot Tubs has been one of the leading hot tub manufacturers in the world. Our team of specialists in four different development centres around the country are there for you. If you ever have a question or concern about your hot tub, your guarantee, or any other issue you may have with your hot tub, you can email, or call Beachcomber any time. We would be happy to help you with any needs you have for your hot tub. 

 

 

 

Q:

 

How can I move my hot tub if we are moving away? 

A:

 

Your Beachcomber Hot Tub is fully portable. It’s much like moving a piano – just have it moved and take it with you. It’s best to leave it to the pros - your local Beachcomber store is fully experienced and equipped to move your hot tub. It can be picked up and taken to your new location wherever that might be. An experienced crew should move your hot tub – it weighs anywhere from 425 pounds (model 321) and up to 800 pounds (model 750), so let the pros move your hot tub for you.

 

 

 

Q:

 

How long should my Heatshield Cover last?

A:

 

Your Beachcomber Heatshield Cover should last from 3 to 5 years, depending on the weather, snow load, local conditions, usage and many other factors. Ensure that there are no extra loads on your hot tub Heatshield, like a sleeping dog, or other weight. Do not allow children to climb on, sit or stand on your hot tub Heatshield. Observing common sense and caring for your hot tub cover will help it last and perform for you for many years. Beachcomber’s water care product called ‘CoverAll’ is a specially formulated protectant and cleaner that you can use on your Heatshield to keep it clean, free of mold or mildew, and looking new for years to come. 

Q:

 

Where do I drain my hot tub water? 

A:

 

The water from your Beachcomber Hot Tub can be drained directly on your grass, away from the hot tub. The ground can absorb the water as it drains. One thing to ensure before you drain the hot tub is to neutralize any active sanitizer that may be in the water. This is accomplished with Beachcomber’s Water Care Product “NeutrAll”. Follow the directions on the label, and add directly to the water. Be careful to follow the directions, as adding more than the recommended amount can continue to neutralize the sanitizer after you refill the hot tub. Follow the dosage on the label for your hot tub. After adding directly to the circulating water, let it circulate for an hour to ensure any active sanitizer is neutralized. Then drain away! 

 

 

 

Q:

 

How often should I change my Microfilter? 

A:

 

Your Microfilter should be rinsed once a week. Depending on how often you use your hot tub, and how many people are using it, you may want to rinse more often. If you are enjoying your hot tub more than three times a week, you can rinse twice a week. If you are using Beachcomber’s Care Free water care program, be sure to rinse your Microfilter one per week. Your Microfilter should last from two to four years. We recommend having a spare, so that when one is in use, the other can be available for replacement and/or cleaning. 

 

 

 

Q:

 

How do I clean the internal plumbing? 

A:

 

Beachcomber’s product called Deep Clean 5 is an effective internal pipe cleaner. Always follow the directions on the label. Regular shocking and simple maintenance of your hot tub, to keep water clean will also help to keep internal plumbing clean. But if the hot tub is under heavy use, super-chlorination is in order to rid the water of biofilm and any buildup in the pipes. Check the formula in your Owner’s Guide for draining recommendations; we recommend on a rule of thumb, to drain about every three months under normal use. A fresh water fill to start again can solve a lot of cloudy water problems. We don’t recommend that your hot tub be left unattended for periods of time. 

 

 

 

Q:

 

Do I prepare my hot tub for the cold weather? 

A:

 

There is no need to prepare your hot tub for winter. But if you are going away for an extended period, it’s best to leave your hot tub running and heated while you are away. Having a friend stop by your home as you would anyway is a good idea to check on things while you are away. A LEEP hot tub or a Hybrid3 hot tub is designed to run in any weather, in all seasons. With 3 wall insulation system in LEEP, and the 4 wall insulation system in Hybrid3, you get the very best in energy efficiency and protection from the cold. In areas where there is a large snowfall expected, ensuring that there is not an undue amount of weight on the hot tub cover, a sheet of plywood to cover the hot tub can help to distribute the weight. This is not common, but under a very heavy snow load can carry a lot of pounds, and could damage your hot tub cover or your hot tub. If you have questions, you can call any one of Beachcomber’s Development Centres to talk to a Beachcomber Care person, or call your local Beachcomber Store for more information. 

 

 

 

Q:

 

How do I get rid of cloudy water? 

A:

 

Cloudy water can happen in a hot tub from time to time, if there has been a lot of people using it, or if the hot tub has been left for extended periods without shocking. If your hot tub water is cloudy, try rinsing the Microfilter first, and adding Spa Blue, and waiting about an hour. Then shock the water with the sanitizer you are using, and leave the cover half open for about a half hour. If cloudy water persists, it may be time to drain the hot tub depending on how old the water is. If you have more questions about cloudy water, call any one of Beachcomber’s Development Centres to talk to a Beachcomber Care person, or call your local Beachcomber Store for help. 


Frequently Asked Technical Questions

Q:

 

 

I have a FL/FLO on my display and nothing is running.

A:

 

 

If you have a hot tub serial number starting with D,E or F your Flow switch is stuck. Tap it firmly with a screwdriver handle to free it.

If you have a tub serial number starting with a 3, 4, A,B,or C your pressure switch is stuck. Replace the switch by contacting your local Beachcomber service center.

 

 

 

 

Q:

 

 

Why is my hush pump shutting off when it’s supposed to be running 24/7?

A:

 

 

1) You have reduced your set temperature by more than 3 degrees below current water temp. Reduce in 2 degrees increments to make sure this does not happen.

2) Extreme outdoor temperature on the hot tub is causing the hush pump to heat the heater. Prop up the corner of Heatshield cover to release excess heat. 

       

Q:

   

My Roman Arch Waterfall is not working or slowing down and not performing properly

A: 

 

 

Most likely the water ports need cleaning.

Remove the lock-ring that covers the Waterfall nozzle with ¼ turn. Remove and clean the clear internal nozzle. Ensure all debris is removed from the entry points on the nozzle.

For a video on this procedure, see Waterfall cleaning video.

       

Q:

 

 

When should I be using Economy Mode and Sleep Mode?

 

 

 

 

Q:

 

 

When should I be using Economy Mode and Sleep Mode?

A:

 

 

These are heating Modes. Economy means the heater has only two-2 hour windows to come on per day. The windows can be increased by increasing the filter times. Sleep Mode means the heater will stay off until the water temperature falls to 20°F / 10°C below set temperature.

 

 

 

 

Q:

 

 

Why is there water leaking out of the air intake?

A:

 

 

You have loose or missing jets in your hot tub and the water is backing up into the air intake system. Replace missing jets, or on older hot tubs tighten jets or replace.

Q:

 

 

Why are my 700 Series topside control panel buttons not lit up at night anymore?

A:

 

 

The back lighting bulbs for the panel buttons have burnt out and need to be replaced. Contact your local Beachcomber service center for assistance.

 

 

 

 

Q:

 

 

How do I properly winterize my hot tub?

A:

 

 

Drain your hot tub as normal, remove the plumbing assembly from the jet pump return line and heater inlet, blow air into these lines with a shop vac. This remove any water that comes out. Pour some RV anti-freeze into the floor drain and secure the Heatshield on the hot tub.

 

 

 

 

Q:

 

 

Will the new tiered step fit on my older Beachcomber hot tub?

A:

 

 

The Tiered step will fit any tub that was manufactured after and including year 2000.

 

 

 

 

Q:

 

 

How often do you drain your hot tub?

A:

 

 

With an average use of 2 people, 3 to 4 times a week, we recommend to drain the hot tub every 4 months. Decrease interval with more bathers or more frequent use.

 

 

 

 

Q:

 

 

Do I drain my hot tub when I go on vacation or keep it running?

A:

 

 

If the vacation is less than a month and the threat of power outage is low then its best to keep the hot tub running. If you have a 2006 or newer tub put the heater into sleep mode to reduce power and chemical consumption.

 

 

 

 

Q:

 

 

How many hours do I set my filter cycles to?

A:

 

 

If your hot tub has the Hush pump, filter cycles are heater on times in Economy and Sleep mode not filter cycles. On non-Hush pump hot tubs leave the default of 2 hours, twice a day. If your non-Hush pump hot tub has heavy use increase the hours to 4 hours twice a day.

 

 

 

 

Q:

 

 

Why is my water temperature creeping above the set temperature?

A:

 

 

Due to your Beachcomber hot tub being extremely energy efficient, your filtration time is set to run too long or during the daytime hotter hours, causing the pump to heat the water above set point. See your owners guide on how to change to fewer hours and also set to run at cooler night time hours. F2 (filter two hours) 1n (night time) should correct this issue. 

 

 

 

 

Q:

 

 

How long does it take to heat my hot tub to set the temperature after draining?

A:

 

 

It will depend on the fill water temperature but you can expect 5°F/2°C of heat rise per hour on a 220 volt system. If you have a 110 volt system expect a 2°F/1°C per hour.

 

 

 

 

Q:

 

 

What do I use to clean the acrylic surface?

A:

 

 

Beachcomber recommends a product called Tub Clean followed by a thorough wipe down with a clean damp cloth.

 

 

 

 

Q:

 

 

What does the O3 on my 700 Series topside display mean?

A:

 

 

O3 indicates that the Hot tub has an ozone generator.  It does mean that the ozone generator is working though. Operation of the ozone generator will need to be confirmed on the unit itself. Look for a purple glow in the view window of the ozone unit.

 

 

 

 

Q:

 

 

Why is my heat light blinking?

A:

 

 

On 2005 and older hot tubs this means the water temperature is more than 2 degrees above set temperature. On 2006 and newer hot tubs this means the hot tub is in a 90 second heater temperature check mode. The heat light will return to solid if water flow through theater is normal.

 

 

 

 

Q:

 

 

How much does it cost to run my Beachcomber per month?

A:

 

 

Beachcomber hot tubs use rate and ambient temperature and Kw hour charges will have a large effect on cost to operate but less than a dollar a day is normal.

 

 

 

 

Q:

 

 

What type of base should my new tub sit on?

A:

 

 

A level concrete slab is best but a surface you can use interlocking pavers or 12 x 12 concrete slabs on a screeted sand base. The Hybrid edition equipment area should be the same level as the hot tub.

 

 

 

 

Q:

 

 

How do I remove my Flex jets?

A:

 

 

Turn counter clockwise until a slight resistance is felt then keep turning until the jet pops out or unscrews, just like changing a 10 watt light bulb to a 70 watt light bulb. 

 

 

 

 

Q:

 

 

How do I clean my filters?

A:

 

 

Put the hot tub on standby or turn off the breaker, remove and hose off bi-weekly. Remove and soak in Filter Pure overnight then hose off very thoroughly. Use two filters and alternate them.

 

 

 

 

Q:

 

 

What options can I add to my hot tub?

A:

 

 

If you have the UV ready option, a Cleartech UVC unit can be added anytime.

If you have the ozone ready option, an Ozonator can be added anytime.

Most Standard grey jets can be upgraded to Britewerx jets.

Selected Beachcomber models can  have their motor upgraded by 1 hp. See details here.

 

 

 

 

Q:

 

 

Who can I contact if I need help with technical questions not listed here?

A:

 

 

You can contact the Beachcomber Technical Care team by phone at 1-866-592-0134 and dial 1 or by email at technical@beachcomberhottubs.com

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