Delivery & Returns
Quick Ship, in stock hot tub delivery
The estimated ship time will be 5 business days from the time of order.
Additional day(s) transit may be required for remote areas.
Public and Regional holidays may affect delivery lead times.
Delivery times may vary in the event of adverse weather conditions.
Deliveries can only be made to locations with a street address or rural route number with postal code. We cannot deliver to PO boxes.
Custom, tailor made hot tub delivery
The estimated ship time will be 60 days from the time of order. Considerations mentioned above, will apply.
Curbside Delivery Service
Your Beachcomber will be delivered by trained hot tub delivery personnel. They are equipped to handle your hot tub expertly. Standard shipping via \"White Glove" common carrier is included in the quoted price. Carrier will deliver your hot tub to curb or driveway. Carrier will call to set up a delivery time. The estimated delivery time of a custom, tailor made hot tub will be approximately 30 days from time of order.
5 Star Placement & Wet Start
Moving your new Beachcomber hot tub from your curbside to your backyard can be a little overwhelming. The Beachcomber's 5 Star Placement and Wet Start process provides a safe and easy option to get your spa delivered and placed where you want it and up and running quickly and effortlessly. Beachcomber representative will coordinate a time that works for you to receive your hot tub with the 5 Star Placement provided to help you coordinate electrical hook up*, filling and water balancing and instruction on spa care and maintenance. Everything you need to enjoy your new hot tub.
*Electrical installation and spa hook up is not included.
Hybrid3 Installation Video
Water care, parts, hot tub covers and accessories delivery
The estimated ship time will be 5 business days from the time of order. Considerations mentiond above, will apply.
We guarantee your satisfaction and want you to be happy with your purchase. If you wish to return an item or you would like to contact us, simply call our toll free phone number 1-866-568-0668.
Please pack your parcel up securely, preferably using its original packaging, but removing the delivery label.
If your order was delivered curb site, it will need to be available for curb side pickup.
If the item arrived to you in a box, it will need to be in a box at the time of pick up.
The item is covered by Beachcomber’s guarantee to refund your purchase price if you are not completely satisfied.
We regret that we cannot accept and process online purchase returns at any Beachcomber stores.
Find out more about our Delivery, Returns and Exchange Policy.