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Welcome to Beachcomber Hot Tubs!

Orders and Returns

Our 30 day money back Guarantee allows you to return a hot tub if after 30 days you are unsatisfied with your online purchase.  Some exclusions may apply. The refund to the purchaser will be in the form of the original tender. The customer will only be responsible for the water care treatment products you have used and the cost of shipping your Beachcomber Hot Tub products.

If your hot tub arrives damaged, please refuse the shipment or call us immediately at 1-866-568-0668. Please retain all packing materials unless instructed otherwise by a Beachcomber hot tub representative. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Beachcomber will not be responsible for lost or damaged returned shipments.

See details of our Beachcomber Return Policy here 

To request a return authorization please contact Beachcomber Care at 1-866-568-0668. A representative will be on hand Monday to Friday from 8:00 am – 4:30 pm.

To locate your order, please complete the following.

  • Enter the billing last name and email/ZIP as in the order billing address.

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